1. Introduction

Thank you for choosing VanillaTV! We are committed to providing you with a premium streaming experience and want you to be completely satisfied with your subscription.

Given that VanillaTV offers digital products (streaming services), we have established a fair and transparent refund policy that protects both you and our business.

Our Promise to You:

• We offer a free 24-hour trial so you can test our service before committing.

• We provide partial refunds for unused portions of your subscription.

• We respond to all refund requests within 24-48 hours.

• We process approved refunds within 5-10 business days.

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2. Understanding Your Subscription

When you subscribe to VanillaTV, your service is activated on a monthly rolling basis, even if you purchase a longer plan (3, 6, or 12 months).

You don’t need to do anything. We handle the monthly renewal automatically. Your service continues without interruption for the full duration of your purchased plan.

Why we do this:

• It allows us to offer flexible refunds for unused time

• It protects your service from unexpected interruptions

• It gives you more control over your subscription

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3. Refund Eligibility

You may be eligible for a refund under the following conditions:

✅ Full Refund

• You have not used the service after purchase (e.g., you changed your mind immediately)

• The service is completely unavailable due to server issues that cannot be resolved within a reasonable timeframe

• Duplicate payment was made by mistake

✅ Partial Refund

• You cancel before the end of your subscription period – We will refund you for the unused portion of your subscription

• Certain channels or content are unavailable – If specific content you subscribed for is not accessible

❌ Refunds NOT Issued For

• Subscriptions already in use for more than 50% of the paid period

• Violation of our Terms and Conditions

• Abuse of the service or fraudulent activity

• Issues caused by your internet connection, device, or local network

• Content that is not to your liking (we recommend using our free trial first)

• Chargebacks initiated without contacting us first

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4. Refund Calculation

When you cancel your subscription, we calculate your refund based on the remaining time of your subscription.

Example:

• You subscribe to a 12-month plan for $79.99

• After 3 months of use, you decide to cancel

• Remaining time = 9 months

• Refund amount = $79.99 ÷ 12 × 9 = **$59.99**

Refunds are calculated proportionally to the unused portion of your subscription.

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5. How to Request a Refund

Step 1: Contact us via:

• 📧 Email: contact@vanillatv.net

• 💬 WhatsApp: (Coming soon)

• 💬 Telegram: (Coming soon)

Step 2: Provide the following information:

• Your account username or email

• The subscription plan you purchased

• The date of purchase

• A brief explanation of your refund request

Step 3: Our support team will:

• Verify your account and subscription

• Review your request

• Calculate your refund amount (if applicable)

• Process your refund

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6. Processing Time

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7. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account again – sometimes refunds take longer to appear

2. Contact your credit card company – they may have a processing delay

3. Contact us – we can provide you with a transaction reference number

If you have done all of the above and still have not received your refund, please contact us immediately:

Email: contact@vanillatv.net

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8. Our Commitment to You

We strive to provide a fair, transparent, and customer-friendly refund policy.

• We want you to be happy with VanillaTV.

• We encourage you to use our free 24-hour trial before committing.

• We are here to help if anything goes wrong.

If you have any questions or concerns about this policy, please do not hesitate to contact us.

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VanillaTV Team